News
Thought Leadership
Resources
Client Experience Institute™
Client Experience Institute™ is an advisory firm specializing in serving organizations who are all about delivering more value, more knowledge, and more results to their respective stakeholders. We work with like-minded professionals who are willing to think differently about how value is created, delivered and sustained.
Contact us
Email: info@clienteg.com
Phone: 888.758.8234
Address: 6100 Oak Tree Blvd., Suite 200, Cleveland, Ohio 44131
Podcast: Intro to Relationship Capital
/in Resources, Thought Leadership /by CEI TeamMarc Rosen sat down with Focal Point Social Media to discuss how an abundance mindset in business can be incorporated into establishing and nurturing greater relationship capital. Check out the 18-minute interview:
The Survival Guide to Customer Experience
/in Thought Leadership /by CEI TeamPeople do not remember what you said or did. They remember how you made them feel. – Maya Angelou The Survival Guide to Customer Experience
Spiraling Up
/0 Comments/in Thought Leadership /by CEI TeamAny professional service firm whose clients embrace and execute these guiding principles will be rewarded. Spiraling Up – How PSPs become better
Guide to Customer to Customer Centricity
/in Resources, Thought Leadership /by CEI TeamGuide to Customer to Customer Centricity is one of the most robust research reports on the voice of the customer and client expectation management. Gallop B2B Customer Centricity Report