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Client Experience Group, located in Cleveland, Ohio, is a women-owned consulting and advisory firm committed to inspiring businesses and individuals to grow and achieve sustainable results through our organizational development, business development, customer experience (CX), and fractional CMO/branding services.
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CEI article on “Be a Fearless Promoter” featured in January edition of Smart Business Magazine
/in News, Thought Leadership /by Marketing TeamCEI was selected to author a five-part series on how The Advisor of the Future will create distinction by embodying the characteristics of being a client champion, possessing cognitive flexibility, utilizing communications agility, and serving as a value creator and indispensable partner. The first article on serving as a Client Champion offers a few insights […]
From Success to Significance
/in Thought Leadership /by CEI TeamPodcast: Intro to Relationship Capital
/in Resources, Thought Leadership /by CEI TeamMarc Rosen sat down with Focal Point Social Media to discuss how an abundance mindset in business can be incorporated into establishing and nurturing greater relationship capital. Check out the 18-minute interview:
The Survival Guide to Customer Experience
/in Thought Leadership /by CEI TeamPeople do not remember what you said or did. They remember how you made them feel. – Maya Angelou The Survival Guide to Customer Experience