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Client Experience Group, located in Cleveland, Ohio, is a women-owned consulting and advisory firm committed to inspiring businesses and individuals to grow and achieve sustainable results through our organizational development, business development, customer experience (CX), and fractional CMO/branding services.
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Spiraling Up
/0 Comments/in Thought Leadership /by CEI TeamAny professional service firm whose clients embrace and execute these guiding principles will be rewarded. Spiraling Up – How PSPs become better
Guide to Customer to Customer Centricity
/in Resources, Thought Leadership /by CEI TeamGuide to Customer to Customer Centricity is one of the most robust research reports on the voice of the customer and client expectation management. Gallop B2B Customer Centricity Report
Relationship Capital – The Currency of Significance
/in Thought Leadership /by Marketing TeamIn a world where the power of social networks is seemingly overtaking the perceived value of one to one relationships, I want to provide a much needed perspective on how you can go about impacting others with greater impact. The Client Experience Institute™’s design of a Relationship Capital Impact Model is predicated upon adopting a […]