Client Experience Group™ is a consulting firm committed to inspiring businesses and individuals to grow and achieve sustainable results through our Organizational Development, Business Development Coaching, CX Strategies, and Fractional CMO/Branding Services.
© 2023 Client Experience Group™ | All Rights Reserved | 6100 Oak Tree Blvd., Suite 200 | Cleveland, OH 44131 | 216.282.3300 / 888.758.8234 | Contact Us | Copyright Notice | Privacy Policy | Terms of Use
Podcast: Intro to Relationship Capital
Marc Rosen sat down with Focal Point Social Media to discuss how an abundance mindset in business can be incorporated into establishing and nurturing greater relationship capital. Check out the 18-minute interview:
The Survival Guide to Customer Experience
People do not remember what you said or did. They remember how you made them feel. – Maya Angelou The Survival Guide to Customer Experience
Spiraling Up
Any professional service firm whose clients embrace and execute these guiding principles will be rewarded. Spiraling Up – How PSPs become better
Guide to Customer to Customer Centricity
Guide to Customer to Customer Centricity is one of the most robust research reports on the voice of the customer and client expectation management. Gallop B2B Customer Centricity Report