Entries by CEI Team

Spiraling Up

Any professional service firm whose clients embrace and execute these guiding principles will be rewarded. Spiraling Up – How PSPs become better

CMBA New Lawyer Bootcamp

On December 8, 2016, Co-Founder, Judy Bodenhamer, presents at the Cleveland Metropolitan Bar Association (CMBA) New Lawyer Bootcamp.  Her popular Marketing & PR:  Seeing Yourself Apart from the Crowd was so well received last year, that she was invited back for the 2016 Bootcamp.  The CMBA New Lawyer Bootcamp is designed to be a practical program that […]

Featured in BrightLights

The Client Experience Institute was featured in the November 2016 issue of the Galliard Family Business Advisors Institute’s monthly newsletter, BrightLights. Our article, Relationship Capital – The Currency of Abundance, highlights how we must evolve as service providers. The importance of forging deeper and more meaningful relationships is of paramount importance if we are going to increase our […]

Guide to Customer to Customer Centricity

Guide to Customer to Customer Centricity is one of the most robust research reports on the voice of the customer and client expectation management. Gallop B2B Customer Centricity Report

Galliard Institute’s Family Business Advisor Core Training

Co-Founders, Judy Bodenhamer and Marc Rosen, recently attended the Galliard Institute’s Family Business Advisor Core Training. Lisë Stewart, Founder and President, conducted a 2-day workshop focused on tools and support required to serve the largest business sector in the world – the Family Business. CEI recognizes that the principles shared during this training are complementary […]