Why the Client Experience Group?
We have the experience of working in and with Fortune 500, entrepreneurial and nonprofit organizations to build stronger teams, stronger leaders, accelerate client engagement, achieve greater business development success, and deliver exceptional results. Also, as a women-owned company, we support your business diversity initiatives.
Judy Bodenhamer, the Managing Director and Founder of the Client Experience Group™ has committed her career to inspiring businesses, organizations, and individuals to achieve accelerated levels of success. The Cleveland Indians has recognized her as one of their “Most Valuable Diverse Business Partners” and most importantly, her approach is anchored in a deep belief that client relationships can and need to be redefined. Client Experience Group™ recognizes that relationship capital is a key driver in creating this client revolution. Relationship Capital is the distinct value created by people in business and it’s all about:
- Investing in individuals
- Exchanging relationship currency
- Accumulating reputational capital
- Building professional net worth
Who we are
Client Experience Group™ is a women-owned consulting firm committed to inspiring businesses and individuals to grow and achieve sustainable results through our Organizational Development, Business Development Coaching, Customer Experience (CX) Strategies, and Fractional CMO/Branding Services. Located in Cleveland, Ohio.
What we do
We work with businesses and professionals to build stronger teams, stronger leaders, accelerate customer engagement, and achieve greater business development success.
Through our virtual and onsite programs, workshops, consulting, coaching, and marketing services we engage critical thinking and learning to enhance performance and customer relationships.
Our Mission
To create and foster a client experience movement where smart people continue to learn and tell their story.
Our Vision
To ignite and inspire others to become indispensable partners, value enhancers and business accelerators to the clients and customers they serve. In our world, being satisfied is just not good enough.
Our Values
- Advise with Integrity & Professionalism
- Deliver More than Expected
- Create Greater Abundance
- Always be Humble & Grateful
History
Client Experience Group™ was formed through the merger of Revenue Resources an organizational development and marketing firm, founded in 2001 by Judy Bodenhamer with the Client Experience Institute an advisory and consulting firm, co-founded in 2015 by Judy Bodenhamer and Marc Rosen.
A Message From Our Founder
Judy Bodenhamer
It has been my honor and privilege to commit my career to inspiring businesses, organizations and individuals to achieve accelerated levels of success. My professional career is proudly split between two successful Fortune 500 organizations and leading two entrepreneurial branding, marketing and organizational development consulting firms. These extraordinarily diverse work experiences have shaped my perspective on business, enabling me to channel the discipline and focus on performance expectations from Corporate America with the creativity and ingenuity of a privately-held, women-owned enterprise.
It’s crazy to admit this but I love my work, always have and probably always will. I am passionate about coaching, consulting and collaborating with individuals and teams who are eager to learn, willing to try new ideas, and are able to focus on their future. I frequently joke about the fact that my career really started at 11 years old as I worked side-by-side with my parents in our family-owned business. Watching my parents dedicate their lives into growing their small business taught me everything I needed to know about business, and it always comes down to:
- Appreciating the power of deep and lasting relationships (employees and clients)
- Understanding the value of fiscal responsibility
- Trusting your team
- Demonstrating respect and gratitude with all business relationships
- Committing to delivering results
- Building your brand by delighting your clients
And speaking of clients, they are amazing! We get the chance to co-create new strategies and techniques designed to enhance their businesses, while engaging their leadership spirit and collective intellect in ways that inspire them to lead their teams to new levels of performance. I am grateful for the opportunity to be a part of their journey!
As part of my core values, I recognize how fortunate I have been and feel that it is my duty to give back to our community. My civic activities include support and sponsorship of the American Bar Association, Cleveland Metropolitan Bar Association and the Ohio Women’s Bar Association. The YWCA recognized me as one of their Women of Achievement and invited me to participate in their Wisdom Circles program. I am also involved with several community and non-profit organizations in Northeast Ohio, currently, as a member of the Board of Directors for Judson Services Inc. and Judson Home Care and a former longstanding member of the Board of Directors for the Cleveland Rape Crisis Center and Hitchcock Center for Women. I have also traveled to Honduras for a mission to provide aid to residents of remote villages.
“I never forget that I grew up in Cleveland and I genuinely believe in the magic of human potential.”
Client Experience Group™ is a consulting firm committed to inspiring businesses and individuals to grow and achieve sustainable results through our Organizational Development, Business Development Coaching, CX Strategies, and Fractional CMO/Branding Services.
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