Does the Client Experience (CX) Really Create Real Financial Value for a Business?
Episode 4: In this episode, we interview Peter Geise, Akron Area President of FocusCFO. Peter and his team help entrepreneurs build sustainable and transferable business value through embedded fractional CFO services. Given Peter’s strong financial background, we journey into the financial realities of investing in Client Experience (CX) initiatives, and if CX can create tangible value for a business.
Together, we explore how businesses can:
- Learn how a financial professional sees the Client Experience (CX)
- Get smart about how a focus on CX can improve the enterprise value of a business
- Understand the tangible benefits of investing the time and effort to enhance CX
- Better appreciate the importance of how CX can impact the ultimate transition of a business