Kick-start your client experience initiative

August 2024

Eighty-nine percent of customers say they would become loyal, repeat customers after experiencing a positive client experience (CX). Yet, many business leaders still ask, “Is developing a CX program really worth the effort?” My answer is simple: “Yes! Start small and dream big.” Let’s talk about how to kickstart your CX initiative.

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Cover picture of the Smart Business Magazine on the left overlaid on a dark gray-background. On the bottom right corner is a picture of Judy Bodenhamer (author).

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Kick-start your client experience initiative

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