“Rethinking the Client Experience in the New Normal”

Rethinking your organization’s client experience as a strategic priority to navigate the new normal. Over the past couple of weeks, we have been chatting with thought leaders and professional service providers across the country to learn what’s trending now. In addition to managing the return to profitability, they also expressed how delivering a deep, rich, and personal client experience (CX) has genuinely enhanced their business relationships during these uncertain times.

In this video CEI highlights how CX is the new game changer and shares:

  • The role that leadership plays in creating your firm’s new CX culture
  • CEI’s Five stage Client Service Model
  • How to Empower your team with new tools and skills to enhance their abilities to deliver a greater CX
  • Ways to build relationships when in-person meetings are limited

Tool Downloads:

Client Experience (CX) Assessment

CX Client Touchpoints

Time To Rise Infographic – Client Service in the New Normal